- Triage and resolve help-desk tickets for access, account, and hardware issues.
- Manage the end-to-end device lifecycle including procurement, configuration, and shipping.
- Execute employee onboarding and off-boarding processes, including account creation and security profile application.
- Administer Google Workspace user accounts, groups, and licenses.
- Support endpoint compliance and enforce security policies across the fleet.
- Maintain corporate software, manage SaaS licensing, and perform access reviews.
- Maintain office networking equipment and AV setups as needed.
- Develop and maintain technical documentation, run-books, and training materials.
CybersecurityScriptingGoogle Workspace