Creative Support Specialist, Enterprise
New
R
RunwayArtificial Intelligence
Open to hiring remote across the west coastFull-TimeMiddle
Salary100,000 - 145,000 USD per year
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Content creationQuality AssuranceTechnical supportCustomer SuccessGenerative AI
Requirements
- Experience with a mix of video editing, content creation, creative workflows, or generative AI tools
- 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
- Proven track record handling enterprise customers and complex escalations
- History of working autonomously with minimal supervision
- Examples of process improvements or systems you've built
Responsibilities
- Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
- Provide technical and creative support to enterprise customers via written communication and calls
- Investigate technical issues and create detailed bug reports that save engineering time
- QA test AI support automation for quality and accuracy
- Partner with Customer Success on enterprise implementation and adoption
- Collaborate cross-functionally with Product and Engineering teams
- Stay current on product updates by actively using Runway
- Contribute to knowledge base, documentation, and process improvements
- Identify systemic issues from ticket patterns and calls, and proactively suggest improvements
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