POS Technical Support Specialist
New
J
JobgetherPayment Systems
Remote work flexibility within the United States.Full-TimeMiddle
Salary20 - 28 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience providing call center or technical support for Oracle Simphony or similar POS systems; 2+ years of experience in technical customer service or help desk environments.
- Required Skills
- Microsoft OfficeGoogle WorkspaceTroubleshootingTechnical support
Requirements
- High school diploma or equivalent required.
- 3+ years of experience providing call center or technical support for Oracle Simphony or similar POS systems.
- 2+ years of experience in technical customer service or help desk environments.
- Strong customer service mindset with excellent verbal and written communication skills.
- Solid general knowledge of computers, hardware configuration, and basic technical troubleshooting.
- Familiarity with Microsoft Office and/or Google Workspace tools.
- Strong organizational skills with attention to detail and accuracy in documentation.
- Ability to work flexible schedules, including one evening shift and one weekend shift per week.
Responsibilities
- Provide technical support for merchants using Oracle Simphony and other point-of-sale systems, addressing hardware, software, and networking questions.
- Configure and deploy new and replacement POS hardware according to customer requirements.
- Manage incoming support requests, route tickets and calls appropriately, and escalate complex issues when needed.
- Perform point-of-sale data entry tasks, hardware replacements, and system updates with accuracy.
- Maintain accurate electronic records, documentation, and database entries related to merchant equipment and support activities.
- Assist with inventory tracking, including hardware assets, returns, and replacement processes.
- Deliver high-quality customer service while ensuring timely resolution of merchant and deployment-related concerns.
View Full Description & ApplyYou'll be redirected to the employer's site
