Technical Support Specialist
New
A
AttioB2B SaaS CRM
While this is a remote role, we are only able to consider candidates who are currently based in California, Florida, Illinois, Kansas, New Jersey, New York, Oregon, Washington or Wisconsin., Saturday – Wednesday, 9:00am – 6:00pm (Local Time)Full-TimeMiddle
Salary$85K - $95K
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Job Details
- Experience
- 2+ years
- Required Skills
- RESTful APIsSaaSNotionTroubleshootingTechnical supportCRM
Requirements
- 2+ years in a customer support or technical support role for a SaaS product.
- Experience in a start-up or high-growth environment is preferred.
- Confident troubleshooting APIs, AI, CRMs, and workflow tools.
- Exceptional written and verbal communication skills.
- Customer empathy and a proactive desire to understand customer needs.
- Highly organized, detail-oriented, and dependable.
- Ability to work a Saturday – Wednesday schedule, 9:00am – 6:00pm local time.
- Collaborative mindset for working cross-functionally.
Responsibilities
- Provide fast, friendly, and technically sound support via email, chat, and video calls.
- Diagnose, reproduce, and resolve product issues while documenting bugs for Engineering.
- Act as a customer advocate by identifying pain points and providing feedback to Product and Engineering teams.
- Contribute to Help Center, FAQ, and internal documentation platforms like Notion and Guru.
- Build deep expertise in Attio functionality, APIs, and integrations.
- Partner with customers to provide strategic, scalable solutions for their workflows and data models.
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