Technical Support Specialist - Core Apps
New
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SmartsheetSaaS, Cloud Software
REMOTE, USAFull-TimeMiddle
Salary$25.24 — $34.25 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Quality AssuranceTroubleshootingTechnical supportCustomer support
Requirements
- 1+ years of technical or customer support experience or equivalent.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to demonstrate empathetic and confident issue ownership.
- Flexibility in working hours (must be able to work outside of standard business hours).
- Must become Smartsheet Product Certified.
Responsibilities
- Troubleshoot customer issues using internal & external documentation, various tools, and escalation resources.
- Deliver support through a variety of channels including email, phone, and chat.
- Become Smartsheet Product Certified.
- Become an expert in a specific product area.
- Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
- Contribute to team projects and provide feedback on processes.
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