Technical Support Specialist 2 - IT
New
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RocheHealthcare Diagnostics
United States, 24/7 call center, 1st, 2nd and 3rd shift rotations.Full-TimeMiddle
Salary$47,600 - $88,400 / year
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Job Details
- Required Skills
- Customer serviceTechnical support
Requirements
- Associate’s Degree in Electronics, Medical Technology, or related field (or equivalent military training or related field engineering experience).
- Effective customer service skills, including a positive attitude and helpful interaction.
- Strong communication skills for maintaining ongoing customer relationships.
- Ability to learn and apply fundamental concepts and practices of the specialization.
- Ability to gain basic knowledge of all Roche products within the business area.
- Bachelor of Science (Preferred).
- IT Middleware experience (Preferred).
- LIS/LIMS experience (Preferred).
- Security, Network+, or Call Center IT experience (Preferred).
Responsibilities
- Provide technical support to customers answering questions on product function and usage via the Technical Support Center.
- Provide technical assistance to sales, marketing, and other internal departments.
- Analyze basic problems with nonfunctioning electro/mechanical equipment, software applications, or reagents to identify issue areas.
- Recommend corrective actions and solutions to customer application questions.
- Serve as the primary support liaison between Roche and the customer.
- Maintain a database of problems to enable analysis and reporting of recurring issues.
- Contribute to program or department goals through individual or team-based tasks.
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