Associate Product Support Representative
New
United States, 8am-5pm PTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 2 years of software application support experience
- Required Skills
- Customer serviceTroubleshootingTechnical supportSaaSEHR
Requirements
- Bachelor’s degree or relevant experience
- 2+ years of software application support in a SaaS environment
- High technical aptitude
- Proven troubleshooting and problem-solving skills in a technical environment
- Medical Practice/Patient Front Office experience (preferred)
- Experience with EMR/EHR medical software (preferred)
- Ability to work on a Pacific Time Zone schedule
- HIPAA compliant home workspace
Responsibilities
- Provide technical support and guidance on EMR platforms
- Provide exceptional phone-based customer service
- Isolate and troubleshoot basic software issues
- Manage, document, and resolve client cases efficiently
- Perform software upgrades as needed
- Identify and communicate product/process improvements
- Contribute to documentation and knowledge base articles
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