Healthcare Software Support Representative
New
This position is open within all states in the United States except for California.Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 year of experience in a software troubleshooting role with customers
- Required Skills
- Communication SkillsMicrosoft Office SuiteTechnical supportCustomer support
Requirements
- 1 year of experience in a software troubleshooting role with customers
- Excellent technical skills, including basic computer skills
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to constructively work within a team environment
- Proficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
- Excellent customer service skills
- Ability to type at a rate of 30 WPM, with 90% accuracy
Responsibilities
- Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
- Answer incoming calls from the support queue
- Reply to support emails in a timely fashion
- Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
- Schedule and perform upgrades of the Nextech software
- Investigate software exceptions and error reports following Nextech support guidelines
- Provide exceptional customer service
- Maintain detailed notes and documentation for each support incident in ticketing system
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