Customer Support Representative
New
T
United States. United Kingdom. CanadaFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Native English fluency
- Tech savvy with software and browsers
- Patient demeanor when handling frustrated or confused callers
- Reliable high-speed internet connection for video calls
- Comfortable communicating on camera
- Ability to work flexible overnight or weekend shifts
Responsibilities
- Help Parents Over Video: Meet families on Google Meet, listen to the problem, and walk them through a fix in plain language they can follow.
- Solve Technical Issues: Troubleshoot common platform and login problems, explain what went wrong, and get the parent back on track quickly.
- Support Prospective Families: Answer questions from parents who are considering the program, including questions about how it works and what our campuses offer.
- Help With Facility Questions: Point parents to the right information about our campuses and facilities and follow up when you need to find an answer.
- Cover Your Shift Reliably: Show up for your scheduled hours and be ready to take calls.
- Keep Clear Records: Note what each parent needed and how you resolved it so the next person has the full picture.
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