Customer Service Representative
New
Preference to candidates located in Ontario, New Brunswick, and Alberta provinces, 9:00 a.m.–7:00 p.m. ESTFull-TimeMiddle
Salary24.5 CAD per hour
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Job Details
- Languages
- English, French
- Experience
- 2+ years
- Required Skills
- Communication SkillsCustomer serviceMicrosoft OfficeTroubleshootingTechnical support
Requirements
- High school diploma or equivalent.
- 2+ years of experience in a contact center or fast-paced customer service environment.
- Bilingual fluency in English and French.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications, including Outlook and Word.
- Ability to remain focused in a fast-paced work environment.
- Demonstrated flexibility, teamwork, and a positive attitude.
- Must meet remote work requirements including internet speed and a secure workspace.
Responsibilities
- Deliver an exceptional consumer experience for luxury products.
- Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
- Read and interpret technical drawings and documentation for diagnosis, repair, and installation questions.
- Utilize technology to provide technical guidance on product installation and use.
- Manage challenging or sensitive consumer situations with professionalism.
- Ensure composure and professionalism in high-pressure situations.
- Achieve daily targets related to call quality, management, and productivity.
- Document consumer demographics, product details, and troubleshooting steps.
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