Customer Service Representative
New
Australia, Canada, France, Germany, India, Ireland, New Zealand, Singapore, United Kingdom, United StatesFull-TimeEntry
Salary16.04 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of one year office support experience in a customer service role.
- Required Skills
- Problem SolvingCustomer serviceMultitaskingMicrosoft Office SuiteData entry
Requirements
- Minimum of one year office support experience in a customer service role.
- High school diploma or GED.
- Strong verbal and written communication skills.
- Typing speed of 45 WPM.
- Familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail, problem-solving skills, and ability to multitask.
- Ability to work occasional overtime.
- Maintain a professional virtual appearance with a quiet, distraction-free workspace.
Responsibilities
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
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