Bilingual Customer Service Representative

New

United StatesFull-TimeEntry

Salary not disclosed

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Job Details

Languages: English and Spanish
Experience: One (1) year of experience preferred
Required Skills: Problem SolvingCustomer serviceMicrosoft OfficeData entryTechnical support

Must be 18 years of age or older
High school diploma or equivalent
Fluent in both English and Spanish
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow-up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Excellent interpersonal skills

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material
Adhere to all attendance and work schedule requirements

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