Assoc Customer Support Representative
USFull-TimeEntry
Salary20 - 23 USD per hour
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Job Details
- Required Skills
- Communication SkillsCustomer supportSaaSiOS
Requirements
- Associate’s or Bachelor’s degree preferred.
- Strong customer service mindset with excellent verbal and written communication skills.
- Proficiency with Windows and iOS environments, including general PC troubleshooting and mobile device familiarity.
- Ability to document, track, prioritize, and monitor technical issues through resolution.
- Strong analytical thinking and problem-solving capabilities in a fast-paced support environment.
- Comfortable working flexible shifts within operational hours and adapting to changing business needs.
- Preferred experience in desktop support, technical support, or help desk environments with direct customer interaction.
- Familiarity with ticketing systems such as Remedy, Clarify, Footprints, or similar platforms is a plus.
- Knowledge of Microsoft operating systems, PC hardware, printing systems, ActiveX controls, or mobile device support is beneficial.
- Exposure to Unix, Linux, SQL, or automotive industry systems is considered an advantage.
- Technical certifications such as A+, MCDST, or MCST are a plus.
- Bilingual communication skills in French or Spanish are highly valued.
Responsibilities
- Provide front-line customer support through phone, email, web chat, and online ticketing systems.
- Troubleshoot software, hardware, and application-related issues while guiding customers toward timely and effective resolutions.
- Create and maintain accurate case documentation, including issue tracking, resolution timelines, and follow-up communication.
- Escalate complex technical concerns appropriately while collaborating with internal teams to ensure issue resolution.
- Assist customers with installation, operational, compatibility, and product-related inquiries in a professional and solution-oriented manner.
- Support remote troubleshooting activities and recommend corrective actions for malfunctioning applications or systems.
- Contribute to continuous improvement initiatives by documenting recurring issues and suggesting product or process enhancements.
- Stay up to date on evolving internal processes, support methodologies, and industry developments through ongoing training.
- Work collaboratively in a team-oriented environment while balancing multiple priorities and support requests effectively.
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