Customer Service Representative
New
M
Mister SpearCustomer Support
Massachusetts, United States. New Mexico, United States. Alkabo, North Dakota, United States. Stockton, California, United StatesFull-TimeEntry
Salary56,000 - 74,000 USD per year
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Job Details
- Experience
- Minimum of 1 year of customer service, call center, administrative support, or related experience preferred.
- Required Skills
- SalesforceCommunication SkillsProblem SolvingCustomer serviceMicrosoft OfficeCRMHubSpotZendesk
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of customer service, call center, or administrative experience.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Proficiency with computers and Microsoft Office.
- Ability to multitask and work independently.
- Reliable internet connection and dedicated workspace.
- Associate’s or Bachelor’s degree in Business, Communications, or related field.
- Experience with CRM software like Salesforce, HubSpot, or Zendesk.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer concerns, complaints, and issues professionally.
- Process orders, returns, exchanges, cancellations, and account updates.
- Document customer interactions and maintain records in company systems.
- Escalate complex issues when necessary.
- Follow up with customers to ensure resolution and satisfaction.
- Maintain thorough knowledge of products and services.
- Meet or exceed quality assurance and productivity goals.
- Collaborate with teams to improve customer experience.
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