- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer concerns, complaints, and issues professionally.
- Process orders, returns, exchanges, cancellations, and account updates.
- Document customer interactions and maintain records in company systems.
- Escalate complex issues when necessary.
- Follow up with customers to ensure resolution and satisfaction.
- Maintain thorough knowledge of products and services.
- Meet or exceed quality assurance and productivity goals.
- Collaborate with teams to improve customer experience.
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