Customer Service Representative
New
C
Capital Heating, Cooling, Plumbing, & ElectricHome Services
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceData entryCRM
Requirements
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with computer systems and software, including CRM tools.
- Ability to remain professional and patient when dealing with customers.
- Team-oriented with a positive attitude and strong work ethic.
- High school diploma or equivalent.
Responsibilities
- Answer inbound customer calls and respond to inquiries professionally and promptly.
- Schedule service appointments and coordinate with technicians to ensure timely customer service.
- Maintain accurate and detailed customer records in company systems.
- Assist customers with billing questions, service issues, and product information.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Work closely with other departments to facilitate communication and efficient service delivery.
- Perform other administrative tasks as needed to support daily operations.
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