Customer Service Representative
New
You must be a current resident of Alabama, Arkansas, Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming, 8am – 7 pm EST (7am – 6pm CST); 8am - 8pm EST (7am – 7pm CST)Full-TimeEntry
Salary34,320 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime ManagementComplianceData entry
Requirements
- Technical proficiency: ability to manage multiple open computer windows
- Proficiency with Microsoft Office
- Ability to learn new computer systems
- Ability to read, analyze, and interpret documents, procedure manuals, and applications
- Must be able to complete a paid intensive training program and pass a final test
- High school diploma or equivalent required
- Ability to work varying shifts/hours/days
- Proven success in customer service and/or consultative sales environment preferred
- Separate confidential and distraction-free workspace
- Private internet access with minimum 10 MB/s upload and 100 MB/s download
- Personal smart phone or device capable of VPN authentication
Responsibilities
- Listen, assess, and understand client needs and questions using a consultative approach
- Finalize the participant's application through a structured process
- Accurately track and report outbound contact attempts and identify possible trends
- Follow all compliance regulations for service and application inquiries
- Identify the root cause of issues and effectively communicate solutions to participants
- Effectively and empathetically assists participants over the phone
- Works effectively in multiple internal systems to solve problems
- Show patience and kindness to deescalate concerned callers
- Ensure internal and external service levels are met in a timely and high-quality manner
- Receive direction and coaching to improve performance
View Full Description & ApplyYou'll be redirected to the employer's site
