Customer Service Representative
New
United StatesFull-TimeEntry
Salary40,000 - 75,000 USD per year
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Job Details
- Required Skills
- Customer serviceTime ManagementMultitaskingActive listening
Requirements
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Able to multitask
- Excellent time management and prioritization skills
- Ability to listen actively
- Customer-focused mindset
Responsibilities
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Assess customers’ needs and provide correct troubleshooting or information
- Learn and follow all customer service procedures and policies
- Strive to meet personal and team target goals
- Record, organize and file customer interactions and account changes
- Perform up-selling if needed
- Schedule call backs and appointments to resolve customer needs
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