Customer Service Representative
New
Remote, USAFull-TimeEntry
Salary53,000 - 63,000 USD per year
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Job Details
- Languages
- Bilingual (English/Spanish)
- Experience
- 1–3+ years
- Required Skills
- Customer serviceCRM
Requirements
- High school diploma or equivalent
- 1–3+ years of experience in a call center, customer service, or inside sales environment
- Experience handling high call/email/chat volume
- Demonstrated ability to manage customer interactions professionally and efficiently
- Strong written and verbal communication skills
- Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)
- Ability to prioritize and manage multiple tasks simultaneously
- Sales-oriented with experience driving conversations toward booking and revenue conversion
- Strong problem-solving skills with ability to operate with urgency
Responsibilities
- Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
- Capture detailed trip requirements and generate accurate, timely quotations
- Proactively follow up on all quotes and leads to drive conversion to booked revenue
- Manage customer requests including trip changes, cancellations, and issue resolution
- Deliver fast, effective, and professional communication across all customer interactions
- Resolve customer issues with a focus on single-contact resolution
- Maintain accurate records of all customer interactions and opportunities in internal systems
- Collaborate with operations teams to align customer needs with service availability
- Meet or exceed individual revenue, conversion, and responsiveness targets
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