- Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications.
- Handle a high volume of concurrent cases with disciplined follow-up.
- Reproduce and document product bugs with technical detail.
- Evaluate browser console logs, network requests, and application errors.
- Escalate complex issues to Senior Specialists or Engineering.
- Complete technical tasks such as configuration changes and data validation.
- Contribute to internal and external knowledge base articles.
- Identify and surface patterns in customer issues.
TroubleshootingTechnical supportSaaS