Customer Service Associate
New
United States, Eastern or PacificFull-TimeEntry
Salary540,000 INR per year
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- ShopifyTechnical supportCustomer supportConfluenceEnglish communicationZendesk
Requirements
- At least 2 years of experience in a customer-facing role (email and chat support).
- Excellent English communication skills, both spoken and written.
- Comfortable using natural American English, including common slang.
- High-speed internet (minimum 20 Mbps or fiber connection).
- Noise-canceling headset.
- Fast computer.
- Power and internet backup required.
Responsibilities
- Handle customer inquiries through various channels, including calls, emails, and chats.
- Provide product information, process orders, track shipments, and manage returns and exchanges.
- Investigate, diagnose, and resolve technical, product, or process issues.
- Stay updated on product offerings and company policies.
- Meet performance metrics in a fast-paced, remote work environment.
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