- Provide exceptional customer service while demonstrating product and industry knowledge
- Communicate with users across email, chat, and social media
- Respond to user complaints, requests, and inquiries professionally and timely
- Practice conflict resolution abilities and effective communication skills
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews
- Support interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product
- Review player deposit and withdrawal transactions for potential fraud
Communication SkillsProblem SolvingWritten communication+5 more