- Provide exceptional customer service across email, chat, and social media channels.
- Respond to user complaints, requests, and inquiries in a professional and timely manner.
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and fraud reviews.
- Support interdepartmental needs regarding user interactions and the DFS product.
- Review player deposit and withdrawal transactions for potential fraud.
- Collect and prioritize product and feature requests for the product team.
Customer supportCustomer Success