Customer Care Associate
New
Australia, Canada, India, United Kingdom, United States. For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.Full-TimeMiddle
Salary1 - 3 USD per year
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Job Details
- Languages
- English
- Required Skills
- Stakeholder managementCRMCustomer support
Requirements
- Strong problem-solving skills
- Solid experience in Customer Support or Customer Enablement in a product or tech environment
- Hands-on experience in Live Chat and Email Support
- Experience using CRM tools
- Ability to collaborate with multiple stakeholders
- Excellent team collaboration and communication skills
- Interest in modern web technologies and applications
- Fluent in written and spoken English
Responsibilities
- Solve tickets per week across various Remote verticals
- Maintain productivity standards with high attention to detail
- Respond to standard tickets via email and live messaging within agreed SLA
- Work in close collaboration with Customer Success, cross-vertical operational teams and Sales
- Act as the voice and ear for users
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