Customer Success Associate - Hi-Tech Program
New
Berlin, Germany / Munich / HamburgFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and German
- Experience
- 2+ years
- Required Skills
- Account ManagementTechnical supportCRMCustomer Success
Requirements
- 2+ years in B2B environments or a consulting firm.
- Knowledge in e-commerce or CRM systems.
- Excellent written and verbal English skills.
- Excellent written and verbal German skills.
- Tech-savvy mindset.
Responsibilities
- Solve technical issues and optimize operations on the platform.
- Manage technical relationships and ensure partner success.
- Master communication to deliver top-tier experiences.
- Collaborate with Customer Success Managers.
- Gather feedback from partners to improve the product.
- Meet SLAs for response times and resolutions.
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