German Speaking Customer Care Agent
New
M
Mercier Consultancy GroupCustomer Service
Greece. Germany. Austria. Switzerland. Prague, Prague, Czechia. Frankfurt am Main, Hessen, GermanyFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German (C1/C2), English (B2)
- Required Skills
- Problem SolvingCustomer support
Requirements
- Exceptional fluency in German (C1/C2)
- English proficiency level of B2 (both written and spoken)
- Previous experience in customer service, preferably supporting consumer brands
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Customer-oriented mindset
- Ability to work independently in a remote environment
- Familiarity with CRM software and digital communication tools
Responsibilities
- Deliver professional and timely customer support in German, responding to inquiries via phone, email, and chat.
- Assist customers with product information, order management, and issue resolution.
- Maintain accurate documentation of customer interactions in CRM systems.
- Resolve complaints effectively, ensuring customer satisfaction and retention.
- Collaborate with internal teams to improve customer service processes and resolve complex issues.
View Full Description & ApplyYou'll be redirected to the employer's site
