Polish Speaking Fitbit Customer Support Specialist
New
M
Mercier Consultancy GroupFitness Technology
Sofia, Sofia City Province, Bulgaria. Poland. Germany. Portugal. Spain. Athens, Attica, GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Polish, English
- Required Skills
- CRMCustomer support
Requirements
- Fluency in Polish (spoken and written) is essential
- English proficiency is an advantage
- Previous experience in customer support, preferably in the technology or fitness sectors
- Strong communication and interpersonal skills
- Ability to troubleshoot technical issues effectively
- Familiarity with CRM tools and computer literacy
- Customer-oriented mindset with excellent problem-solving skills
- Willingness to work in Sofia and adapt to local work environment
Responsibilities
- Provide high-quality customer support to Polish-speaking Fitbit users via phone, email, and chat.
- Assist customers with troubleshooting, device setup, and usage questions.
- Document customer interactions accurately and follow up as necessary.
- Collaborate with internal teams to resolve complex issues and escalate when required.
- Stay current with product updates, features, and policies to provide precise information.
- Participate in training sessions to improve knowledge and customer service skills.
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