German Speaking Player Support Specialist

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Sofia, Sofia City Province, Bulgaria. Germany. Barcelona, Catalonia, Spain. Athens, Attica, Greece. Dublin, County Dublin, Ireland. València, Valencian Community, SpainFull-Time

Salary not disclosed

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Job Details

Languages: German (oral and written)
Required Skills: Account ManagementCustomer support

Requirements

Fluency in German (oral and written)
Proficiency in English is a plus
Previous experience in customer or player support roles is advantageous
Strong understanding of gaming culture
Familiarity with Riot Games' titles
Excellent communication, problem-solving, and interpersonal skills
Ability to troubleshoot technical issues
Willingness to work in Sofia, Bulgaria

Responsibilities

Provide high-quality player support in German through various communication channels, including email and chat.
Assist players with account management, technical issues, and game-related questions.
Resolve player concerns efficiently to ensure customer satisfaction and retention.
Document player interactions accurately to aid continuous improvement of support services.
Collaborate with internal teams to relay player feedback and help enhance the gaming experience.
Stay informed about Riot Games' titles and industry trends to provide knowledgeable assistance.

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