German Speaking Player Support Specialist
New
M
Sofia, Sofia City Province, Bulgaria. Germany. Greece. Austria. Switzerland. PolandFull-Time
Salary not disclosed
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Job Details
- Languages
- German
- Required Skills
- Technical supportCustomer support
Requirements
- Fluency in German (oral and written)
- English proficiency is advantageous
- Previous experience in customer or player support roles
- Strong understanding of gaming culture
- Familiarity with Riot Games’ titles
- Excellent communication and interpersonal skills
- Ability to troubleshoot technical issues
- Strong organizational skills
- Willingness to work in Bulgaria
Responsibilities
- Provide exceptional player support in German through various communication channels including email and chat.
- Assist players with game-related questions, technical issues, and account management.
- Resolve player concerns quickly and efficiently to enhance player satisfaction.
- Document player interactions accurately to support service improvements.
- Collaborate closely with developers and community teams to convey player feedback.
- Stay informed about Riot Games’ titles, updates, and industry trends to provide knowledgeable assistance.
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