Technical Support Specialist
New
V
VentrataTicketing SaaS
Portugal. Spain. Czechia. Slovakia. Poland, We do not really mind if the shift time zone is coveredContract
Salary not disclosed
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Job Details
- Languages
- English, Portuguese, Spanish
- Required Skills
- TroubleshootingTechnical supportSlack
Requirements
- Excellent communication and interpersonal skills
- B2 English mandatory
- C1 Portuguese or Spanish mandatory
- Analytical mind and problem-solving attitude
- Ability to effectively describe and document issues
- Attention to detail
- Ability to work independently and as a part of a team
- Interest in technology, curious about systems, software, and hardware
- Fast learner
Responsibilities
- Actively improve the customer experience
- Work with clients and their employees to identify problems and advise on the solution
- Recreate, troubleshoot and independently investigate reported issues
- Collaborate with development teams, identify errors and report bugs via internal helpdesk
- Master the support channels: Ventrata Chat, Slack and Helpdesk
- Help with client onboarding and uploading data to our systems
- Supporting internal teams with tasks beyond the job description
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