Polish Speaking Player Support Specialist
New
M
Sofia, Sofia City Province, Bulgaria. Poland. Germany. Portugal. Spain. Athens, Attica, GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Polish, English
- Required Skills
- Customer support
Requirements
- Fluent in Polish (oral and written)
- Proficiency in English is considered an advantage
- Previous experience in a customer or player support role, preferably within the gaming industry
- Strong understanding of gaming culture
- Familiarity with Riot Games’ products
- Excellent communication, problem-solving, and interpersonal skills
- Ability to troubleshoot technical issues and provide effective solutions
- Willingness to relocate to Sofia, Bulgaria
Responsibilities
- Provide high-quality player support to Polish-speaking customers through email and chat communication channels.
- Assist players with account-related queries, technical problems, and game-related questions.
- Ensure timely and effective resolution of player issues to promote player satisfaction and retention.
- Document player interactions and feedback accurately to aid continuous improvement of support services.
- Collaborate with internal teams to relay player feedback and help enhance the overall gaming experience.
- Stay updated on Riot Games’ titles, features, and industry trends to provide informed assistance.
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