Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupCustomer Service
Greece. Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Riga, Riga, Latvia. Netherlands. BelgiumFull-Time
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in Dutch (both spoken and written) is required
- Proficiency in English is a plus
- Previous experience in customer service, ideally in the streaming or entertainment industry
- Strong communication and problem-solving skills
- Ability to work efficiently in a fast-paced and dynamic environment
- Familiarity with CRM tools and digital communication platforms
- Strong interpersonal skills and a customer-focused approach
Responsibilities
- Provide exceptional customer support in Dutch via phone, email, and chat channels.
- Assist customers with subscription inquiries, technical issues, and general service questions.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain detailed records of all customer interactions using CRM systems.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Stay current with product updates, streaming platform features, and service policies.
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