Social-First Customer Care Specialist
New
PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- CRMCustomer support
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in social care, community management, or CX support.
- Strong verbal and written communication skills.
- Fluent in English (written and oral).
- Spanish proficiency (B1 or above).
- Ability to work 8-hour shifts on a rotating schedule.
- Comfort handling billing, subscriptions, and technical troubleshooting.
- Experience in high-visibility social environments.
- Stable home internet connection.
Responsibilities
- Respond to public comments with strong judgment and brand tone.
- Manage direct messages and private support conversations end-to-end.
- Use a CRM to review customer history and track cases.
- Provide support for account, login, billing, and subscription issues.
- Perform basic product guidance and technical triage.
- Use AI-assisted drafting tools for message response.
- Follow escalation paths for sensitive or high-risk issues.
- Maintain consistent quality and tone across rotating shifts.
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