Customer Care Associate
New
R
RemoteHR Technology
Remote-Northern & Southern Europe; we will prioritize applications from locations in EMEA.Full-TimeEntry
Salary13,000 - 30,350 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs
- Solid experience in Customer Support or Customer Enablement within a product or tech environment
- Hands-on experience in Live Chat and Email Support
- Experience using CRM tools to manage customer interactions and support workflows
- Proven ability to collaborate with multiple stakeholders who have varying priorities
- Excellent team collaboration and communication skills
- Strong interest in modern web technologies and applications
- Fluent in written and spoken English
Responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales
- You’ll be the voice and the ear for our users
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