Customer Service Associate
New
S
SuperStaffCustomer Operations
Makati, National Capital Region, Philippines. Central Luzon, Philippines, night shiftFull-TimeEntry
Salary30,000 - 34,500 PHP per month
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Job Details
- Experience
- 1–2 years
- Required Skills
- Problem SolvingCustomer serviceWritten communicationMultitaskingTroubleshootingCustomer supportZendesk
Requirements
- 1–2 years of customer service, customer support, or related experience.
- Proven ability to provide positive and effective customer support.
- Experience working in a fast-paced, rapidly changing environment.
- Ability to adapt to ambiguity and changing business needs.
- Self-motivated and capable of working independently while meeting daily performance metrics and KPIs.
- Strong technical aptitude and comfort learning new systems and software.
- Experience using Zendesk or similar customer support platforms is preferred.
- Excellent written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Customer-first mindset.
Responsibilities
- Respond to approximately 80 customer emails and text messages per day.
- Handle time-sensitive inquiries related to payments, account concerns, product or service issues, and troubleshooting.
- Develop expertise in customer service tools and platforms, including customer management systems and Zendesk.
- Collaborate with operations, technical, and other cross-functional teams to resolve customer concerns.
- Identify recurring customer concerns and escalate trends to management.
- Process refunds, credits, or promotional offers when appropriate.
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