Customer Service & Sales Administrator
New
H
Hunt StSports Nutrition
Metro Manila, Philippines, AU business hours (approx. 9 AM - 5 PM)ContractMiddle
Salary1,800 - 2,200 AUD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer support
Requirements
- Proven experience using Freshdesk for customer support or ticket management.
- Hands-on experience with Klaviyo, including email campaigns, segmentation, and automation.
- Strong customer service and communication skills.
- Experience handling inbox support and ticket resolution.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Ability to work on Sunday and Monday coverage.
- Detail-oriented and highly organized.
Responsibilities
- Provide timely and professional support via Freshdesk ticketing system.
- Manage, track, and resolve customer support tickets efficiently.
- Ensure member inquiries are addressed accurately.
- Assist with the rollout and use of Freshdesk.
- Handle initial sales inquiries when the main sales setter is unavailable.
- Provide sales coverage on Sundays and Mondays.
- Assist with Klaviyo email and SMS campaigns, including setup, edits, and scheduling.
- Manage lists and audience segmentation within Klaviyo.
- Support the migration from AWeber to Klaviyo.
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