Customer Service Representative
New
Manila, Philippines, US Time zoneFull-TimeEntry
Salary28,000 - 50,000 PHP per month
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Job Details
- Languages
- English
- Experience
- At least 1-year
- Required Skills
- Customer serviceCRM
Requirements
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- At least 1 year of proven experience in the HVAC industry
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Responsibilities
- Answer phone calls, respond to emails, and manage ticketing
- Book appointments via CRM, dispatch technicians, and follow up with customers
- Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
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