Customer Service Representative
New
Manila, Philippines, US working hours, graveyard shiftFull-TimeMiddle
Salary28,000 - 51,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Customer serviceCRM
Requirements
- At least 1 year of experience as a Customer Service Representative (Financial Account) in a B2C or B2B capacity
- Proven experience in Financial Services and Tax-related industry
- Excellent English communication skills (at least B2 level)
- Excellent phone, email, and instant messaging skills
- Solid organizational and time management skills
- Tech savvy (desktop sharing, cloud services, CRM, VoIP)
- Knowledge of online calendars and scheduling
- Proactive, confident, and detail-oriented
- Able to work on a graveyard shift
- Ability to work US working hours
Responsibilities
- Handle client onboarding after sales close
- Manage follow-ups and document collection
- Answer tax-related questions
- Coordinate with sales and office teams
- Manage inbound calls, redirect inquiries, and schedule meetings
- Maintain communication threads in Go High Level
- Support administrative projects and database updates
- Take the extra mile to engage customers
- Ad hoc tasks
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