Customer Service Associate Specialist
New
Australia, Bangladesh, Canada, India, Nigeria, Pakistan, Philippines, South Africa, United Kingdom, United StatesFull-TimeMiddle
Salary35,360 - 38,792 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Artificial IntelligenceCustomer serviceCritical thinking
Requirements
- High School Diploma or GED.
- Customer Service experience.
- Call Center experience.
- 1-2 years of experience in healthcare industry.
- Ability to work in a remote work environment.
- Critical thinking and problem resolution skills.
- Knowledge of Revenue Cycle areas.
- Inquisitiveness and openness to AI innovation.
- Willingness to travel to client/corporate locations as needed.
Responsibilities
- Handle incoming calls from patients.
- Perform customer service and collection activities across the Revenue Cycle.
- Answer patient questions regarding statements.
- Post guarantor payments and set up payment plans.
- Research and resolve account issues identified by patients.
- Reach out to departments for request resolution.
- Connect patients with financial counseling for charity screening.
- Communicate patient balances and meet department collection goals.
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