Care Center Customer Service & Billing Specialist
New
United States, 8am-6pm ESTFull-TimeMiddle
Salary43,680 - 47,840 USD per year
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Job Details
- Experience
- 2+ years of full time experience in a call center customer service environment
- Required Skills
- Data AnalysisSalesforceCustomer service
Requirements
- 2+ years of full time experience in a call center customer service environment
- Familiarity with healthcare billing and claim resolution
- Familiarity using software such as Salesforce, Word, Excel, Web Browsers
- Must provide accessibility to private, quiet work space
- High-speed internet with minimum 5 MBPS download and 3 MBPS upload
Responsibilities
- Responding to high volume inquiries via email/phone
- Assist with triaging case volumes
- Providing resolution guidance/support to care center staff on complex claims/billing inquiries
- Critically analyze a situation and escalate issues to the appropriate internal team
- Identify issues that occur on a repeated basis and provide feedback to management
- Act as a subject matter expert for all current and updated resources
- Provide support in team chat with questions from team members
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