Supervisor Customer Service I - Money Network Call Center
New
United StatesFull-TimeManager
Salary45,600 - 57,000 USD per year
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Job Details
- Experience
- 1+ year of supervisory experience in a call center, customer service, or operations environment.
- Required Skills
- Data AnalysisCustomer serviceMicrosoft Office Suite
Requirements
- High school diploma or equivalent.
- 1+ year of supervisory experience in a call center, customer service, or operations environment.
- Experience in a high-volume, fast-paced environment.
- Experience interpreting data, reporting and using insights to drive performance.
- Proficiency with Windows and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with CRM tools, ticketing systems, QA platforms, and workforce management tools.
Responsibilities
- Coach, develop, and lead team through performance feedback, training, and professional growth opportunities.
- Review performance trends through quality checks and reporting.
- Manage workflow and service levels to ensure operational excellence.
- Resolve escalated customer concerns effectively.
- Oversee timekeeping and payroll accuracy for the team.
- Lead through organizational change and new initiatives.
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