Customer Service Representative, Spanish Speaking
New
United StatesFull-TimeEntry
Salary37,440 - 43,680 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 2+ years
- Required Skills
- Customer serviceTime ManagementWritten communicationMultitaskingVerbal communicationTroubleshootingCRM
Requirements
- High school diploma or equivalent
- 2+ years experience in customer service
- Ability to obtain and maintain a Property and Casualty (P&C) insurance license
- Ability to adapt to changing customer needs and multiple communication channels
- Strong problem-solving skills to troubleshoot issues before escalation
- Strong written and verbal communication skills
- Proficiency with common customer service software and systems, such as CRM tools
- Strong time management and multitasking abilities
- Comfortable using AI-enabled support tools
Responsibilities
- Provide excellent customer service through phone, email, chat, or other contact methods
- Thoroughly and accurately document all customer accounts immediately after any action
- Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries
- Assist with simple certificate requests and manage email inboxes
- Self-manage tasks and work independently with minimal supervision
- Adapt quickly to shifting customer needs and demonstrate empathy
- Provide frontline feedback on recurring customer pain points to improve processes and AI responses
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