Financial Customer Service Representative
New
United States, 8am-8pm 7 days a weekFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- High School Diploma or equivalent mix of education and experience
- Previous customer service experience
- Six months as Member Care Representative 1 or previous Digital Services experience
- Ability to troubleshoot online and mobile banking issues
- Technical support experience is preferred
- Call Center experience is a plus
- Banking experience is a plus
Responsibilities
- Create exceptional member service experiences
- Maintain a professional demeanor
- Perform troubleshooting for members
- Support decision-making for members
- Ensure quick and accurate resolutions
- Handle inquiries regarding financial well-being
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