Bilingual Remote Licensed Customer Service Representative
New
We are currently not hiring in NY, CA, AK, HI, NM or IL., Training 9:00am - 5:30pm EST; shifts 11:30 am - 1:30 pm EST start time.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and Spanish
- Experience
- 2 years’+ related Customer Service experience
- Required Skills
- Customer serviceData entry
Requirements
- Active P&C Producers insurance license
- 2 years of related customer service experience
- Fluency in English and Spanish
- Ability to review, record and organize written data
- Excellent communication and interpersonal skills
- High speed wired internet (5Mbps upload, 25Mbps download)
- Quiet, secure, distraction-free home work environment
Responsibilities
- Provide accurate information and service to policyholders and agents.
- Independently resolve customer policy problems.
- Escalate complex issues as needed.
- Identify and analyze customer policy needs.
- Manage customer interactions to ensure satisfaction, growth, and retention.
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