Customer Care Associate
New
R
Remote - Referral BoardHR Technology
For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA., asyncFull-TimeMiddle
Salary1 - 3 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Strong problem-solving skills
- Passion for enhancing the customer journey
- Solid experience in Customer Support or Customer Enablement within a product or tech environment
- Hands-on experience in Live Chat and Email Support
- Experience using CRM tools
- Proven ability to collaborate with multiple stakeholders
- Excellent team collaboration and communication skills
- Strong interest in modern web technologies and applications
- Fluent in written and spoken English
Responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards
- Ensure high attention to detail
- Obsess over the customer journey and customer advocacy
- Respond within agreed Service Level time to standard tickets via email and live messaging
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales
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