Digital Sales and Service Representative
New
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, North Carolina and Texas), MSTFull-TimeEntry
Salary15 - 21 USD per hour
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Job Details
- Experience
- 2-3 years
- Required Skills
- Customer serviceMultitasking
Requirements
- High school diploma or GED equivalent.
- 2-3 years minimum customer service experience.
- Typing speed of at least 40 words per minute.
- Technical proficiency.
- Reliable internet connection (at least 20 mbps download/10 mbps upload).
- Private, dedicated, interruption-free workspace.
- Ability to multitask and prioritize.
- Positive, driven, and solution-oriented mindset.
- Ability to work scheduled shifts, including afternoons, evenings, and weekends.
Responsibilities
- Answer 2-3 incoming customer chats concurrently, totaling roughly 40 chats per shift.
- Consult customers on the best value for contact lens purchases.
- Reply to incoming emails or MMS from customers.
- Request prescriptions via phone from eye care providers.
- Proactively communicate and engage with the team in a virtual work environment.
- Maintain performance metrics including revenue per chat, quality, and timeliness.
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