Customer Service Representative
New
Remote employees must live within the continental United States, excluding: Alaska, New York, California, or Hawaii., CSTFull-TimeEntry
Salary20 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 1 year
- Required Skills
- Analytical SkillsMicrosoft ExcelCustomer serviceWritten communicationVerbal communicationData entry
Requirements
- High School diploma or GED equivalent
- Minimum 1 year of customer service experience
- Ability to work in a fast-paced, structured, service-oriented environment
- Excellent verbal, written, and interpersonal communication skills
- Strong reasoning and analytical skills
- Ability to maneuver between multiple systems while on the phone
- Proficiency in MS Excel and Word
- Possess a private, dedicated workspace with reliable high-speed internet
- Ability to hardwire workspace via Ethernet cable
Responsibilities
- Respond to inquiries via telephone, email, and written correspondence.
- Address topics including benefits, eligibility, claim status, and claim disposition.
- Navigate multiple software applications and screens simultaneously.
- Document all inquiries and actions taken in accordance with company guidelines.
- Maintain high quality service standards in a fast-paced environment.
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