Senior Customer Success Manager
New
CanadaFull-TimeSenior
Salary142,800 - 168,000 CAD per year
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Job Details
- Languages
- French
- Experience
- 8+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support-focused roles
- Required Skills
- SalesforceJiraNetworkingAccount ManagementCustomer SuccessSaaS
Requirements
- 8+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support-focused roles
- Proven experience managing complex enterprise accounts with executive-level stakeholders
- Strong communication, problem-solving, and analytical skills focused on measurable outcomes
- Technical familiarity with internet and networking concepts
- Experience with security-related products is an asset
- Proficiency with CRM and support tools such as Salesforce and Jira
- Ability to operate autonomously in fast-paced, evolving environments with a proactive mindset
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience
- Fluency in French is required
Responsibilities
- Manage a portfolio of mid-market and enterprise accounts with a focus on retention, adoption, and expansion
- Lead structured success plans, executive reviews, and value-focused customer engagements
- Monitor customer health, proactively identify risks, and coordinate mitigation strategies
- Drive product adoption through enablement, best practices, and roadmap alignment
- Collaborate cross-functionally with Sales, Engineering, Product, and Support to resolve escalations and influence renewals and growth
- Act as the voice of the customer, providing structured feedback to internal teams to inform product and process improvements
- Support internal knowledge sharing and contribute to continuous improvement initiatives
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