Customer Success Manager
New
H
hive.coMarketing Technology
USA (Remote) Secondary Locations: Canada (Remote)Full-TimeMiddle
Salary70,000 - 85,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- StrategyAccount ManagementCustomer SuccessHubSpot
Requirements
- 2+ years of experience in customer success, account management, or similar roles
- Strong communication skills with experience connecting through multiple channels
- Self-motivated and able to identify new opportunities
- Natural problem-solver
- Confident and detail-oriented writer
- Comfortable using Hubspot and other Customer Success Management tools
- 2+ years of hands-on experience in email marketing (highly preferred)
- Experience working in a B2B environment (bonus)
Responsibilities
- Provide email marketing strategy to customers and keep them up to date on best practices
- Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
- Nurture and onboard customers and partners, helping them find success with the product
- Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
- Help direct marketing efforts towards new effective strategies and identify opportunities for new educational content
- Support existing partners including agencies, e-commerce, and tech platforms
- Help craft and scale the overall customer experience strategy
View Full Description & ApplyYou'll be redirected to the employer's site
