POS Customer Success Manager
New
O
Owner.comRestaurant Technology
Remote - United States / Remote - CanadaFull-TimeMiddle
Salary90,000 USD - 139,000 CAD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
- Experience managing NRR, GRR and/or retention metrics
- Working knowledge of POS hardware payment processing technology
- Knowledge of in-store restaurant operations
- Proven track record of managing customer churn and driving product adoption in a SaaS environment
- Expertise with Salesforce, SalesLoft, Claude, Notion, Slack
- Background in B2B2C, ideally within food/hospitality tech
Responsibilities
- Own a portfolio of POS customers across all stages of the post-go-live lifecycle
- Deliver ongoing value by coaching customers on in-store growth strategies and loyalty adoption
- Conduct Value Reviews tying product usage to customer business outcomes
- Identify and mitigate churn risk
- Collaborate cross-functionally with Product, Launch, Support, and Sales
- Help build POS playbooks and scalable frameworks
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