Manager of Customer Success
New
USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years in team management; 5+ years in account management
- Required Skills
- Data AnalysisSEOMicrosoft OfficeAccount ManagementDigital MarketingCRMCustomer SuccessGoogle Workspace
Requirements
- 2+ years of experience managing and developing customer success or account management teams in a performance-driven environment.
- 5+ years of experience in account management, client relationship management, or similar roles with measurable impact on revenue and retention.
- Solid understanding of digital marketing concepts such as SEO, PPC, social media, and content marketing (preferred but not required).
- Strong leadership, coaching, and communication skills.
- Experience using CRM platforms and productivity tools such as Microsoft or Google Workspace.
- Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
Responsibilities
- Oversee client success strategies focused on retention, satisfaction, and account growth across SEO, PPC, website design, social media, and related services.
- Identify upsell and cross-sell opportunities while leveraging data insights to improve client performance and maximize revenue expansion.
- Collaborate with cross-functional teams to deliver tailored solutions and resolve complex client challenges effectively.
- Track KPIs, analyze performance metrics, and ensure accurate client records to support informed decision-making and continuous improvement.
- Foster strong client relationships and ensure consistent, high-quality communication and service delivery across the team.
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